Terms & Conditions
TERMS & CONDITIONS
1. Use of Platform
Welcome to www.icchha.in ( "Site" or "Icchha " ). The
website www.Icchha.in is owned and operated by Icchha private limited (" Icchha "), and the retail stores i.e. Icchha Lifestyles and Icchha Luxury On Trend is operated under Icchha Lifestyles Private Limited a company incorporated under the
provisions of the Companies Act, 2013 with its registered office at No.86, 7th Cross Road Yelahanka, Virupakshapura,
Bengaluru, Bengaluru Urban, Karnataka, 560097. India
Icchha and Icchha Lifestyles are together
referred to as Icchha and the Site and
retail stores are together referred as Platform. You may be accessing our Site
from a computer or mobile phone device (through an IOS or Android application, for example)
and these Terms of Use govern your use of our Site and your conduct, regardless
of the means of access. You may also be using our interactive services ("
Interactive Services "), such as our Beauty Suggestions, Beauty Book etc.
and the Beauty Services wherein you can book any beauty service provided by our
beauty partners (" Beauty Services ") and these Terms of Use also
govern your use of the Interactive and Beauty Services. These Terms of Use
govern all the products offered on the Platform including the Interactive and
Beauty Services.
The Platform is only to be used for your personal non-commercial use and
information. Your use of the services and features of the Platform shall be
governed by these Terms and Conditions (hereinafter " Terms of Use ")
along with the Privacy Policy, Shipping Policy and Cancellation, Refund and
Return Policy (together " Policies ") as modified and amended from
time to time.
By mere accessing or using the Platform, you are acknowledging, without
limitation or qualification, to be bound by these Terms of Use and the Polices,
whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING
THE PLATFORM INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND
CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE
PROCEEDING . If you do not agree to any of the terms enumerated in the Terms of
Use or the Policies, please do not use the Platform. You are responsible to
ensure that your access to this Platform and material available on or through
it are legal in each jurisdiction, in or through which you access or view the
platform or such material.
Icchha reserves the
unilateral right to change the particulars contained in the Terms of Use or the
Policies from time to time and at any time, without notice to its users and in
its sole discretion. If Icchha decides to change the Terms of Use or Policies, Icchha will post the new version of the Terms
of Use or the Policies on the Site and update the date specified above. Any
change or modification to the Terms of Use and the Policies will be effective
immediately from the date of such upload of the Terms of Use and Policies on
the Site. Your continued use of the Platform following the modifications to the
Terms of Use and Policies constitutes your acceptance of the modified Terms of
Use and Policies whether or not you have read them. For this reason, you should
frequently review these Terms of Use, our Guidelines and Rules and any other
applicable policies, including their dates, to understand the terms and
conditions that apply to your use of the Site.
2. Privacy Practices
We understand the importance of safeguarding your personal information and
we have formulated a Privacy Policy, to ensure that your personal information
is sufficiently protected. Apart from these Terms of Use, the Privacy Policy
shall also govern your visit and use of the Site. Your continued use of the
Site implies that you have read and accepted the Privacy Policy and agree to be
bound by its terms and conditions. You consent to the use of personal
information by Icchha in accordance
with the terms of and purposes set forth in the Privacy Policy, the same may be
subject to amendment from time to time at the sole discretion of Icchha.
3. Your Account
This Site is directed to be used by adults only. We assume that any minor,
if at all, accessing our Site is under the supervision of their guardians. Icchha or its associates do not knowingly
collect information from minors. You will be responsible for maintaining
confidentiality of your account, password, and restricting access to your
computer, and you hereby accept responsibility for all activities that occur
under your account and password. You acknowledge that the information you
provide, in any manner whatsoever, are not confidential or proprietary and does
not infringe any rights of a third party in whatsoever nature
If you are accessing, browsing and using the Site on someone else’s behalf;
you represent that you have the authority to bind that person to all the terms
and conditions herein. In the event that the person refuses to be bound as the
principal to the Terms of Use, you agree to accept liability for any harm
caused by any wrongful use of the Site resulting from such access or use of the
Site in whatsoever nature
If you know or have reasons to believe that the security of your account
has been breached, you should contact us immediately at the 'Contact
Information' provided below. If we have found a breach or suspected breach of
the security of your account, we may require you to change your password,
temporarily or permanently block or suspend your account without any liability
to Icchha.
We reserve the right to refuse service and/or terminate accounts without
prior notice if these Terms of Use are violated or if we decide, in our sole
discretion, that it would be in Icchha’s and Icchha’s best interests to do so. You are solely responsible for all contents
that you upload, post, email or otherwise transmit via the Site.The information
provided to us shall be maintained by us in accordance with our Privacy Policy.
4. Product & Services Information
Icchha attempts to be as
accurate as possible in the description of the product on the Platform.
However, Icchha does not warrant
that the product description, colour, information or other content of the
Platform is accurate, complete, reliable, current or error-free. The Site may
contain typographical errors or inaccuracies and may not be complete or
current. The product pictures are indicative and may not match the actual
product.
Icchha reserves the
right to correct, change or update information, errors, inaccuracies or
omissions at any time (including after an order has been submitted ) without
prior notice. Please note that such errors, inaccuracies or omissions may also
relate to pricing and availability of the product or services.
5. Product Use & Services
The products and services available on the Platform, and the samples, if
any, that Platform may provide you, are for your personal and/or professional
use only. The products or services, or samples thereof, which you may receive
from us, shall not be sold or resold for any/commercial reasons.
In case any products or beauty services purchased / received / availed
causes side effects or doesn’t suit you, please note that Icchha is in no manner responsible for any
manufactural side-effects or service provider and manufacturer or service
provider of the product or service shall be solely responsible for such side
effects and consumer complaints. You should carefully read the individual terms
and conditions in relation to the products and beauty services and consult a
specialist before the use of the same.
6. Recommendation of the Product & Services
Any recommendation made to you in the Site during the course of your use of
the Site is purely for informational purposes and for your convenience and does
not amount to endorsement of the product or services by Icchha or any of its associates in any
manner.
7. Pricing Information
Icchha strives to
provide accurate product and pricing information, however errors may occur.
Icchha cannot confirm
the price of the product until you make the order. Without limiting the
generality of Clause 8 (Cancellations, Refunds and Returns) below, if a product
/ service is listed at an incorrect price or with incorrect information due to
any technical error, Icchha shall have the right, at its sole discretion, to refuse or cancel any
orders placed for that product/ service, unless the product has already been
delivered or the service has already been availed by you. In the event that an
item is wrongly priced, Icchha may, at its discretion, either contact you for instructions or cancel your
order and notify you of such cancellation. Unless the product ordered by you
has been delivered and the services are availed, your offer will not be deemed
accepted and Icchha will have the
right to modify the price of the product/ service and contact you for further
instructions using the e-mail address provided by you during the time of
registration or placing of order, or cancel the order and notify you of such
cancellation. In the event that Icchha accepts your order the same shall be debited to your
credit card/ debit card account and duly notified to you by email that the
payment has been processed. The payment may be processed prior to Icchha’s dispatch of the product that you
have ordered. If we have to cancel the order after we have processed the
payment, the said amount will be reversed to your credit / debit card account.
PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED
ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE
DISCRETION OF Icchha. Icchha may revise and cease to make available
any product/ services at anytime. In the event, Icchha is unable to deliver the product to you on time or at
all, you will be notified by an e-mail and your order will be automatically canceled due to unavailability of the product
or at your instructions due to failure to deliver the product on the expected
time of delivery by our delivery partners. Icchha shall not be liable to pay for any damages in such an
event owing to cancellation of the order or delay in delivery.
8. Cancellations, Refunds and Returns
Please refer to our Cancellation, Refunds and Returns Policy provided on
our Site.
9. Mode of Payment
Payments for the products available on the Site may be made in the
following ways:
Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets,
e-Gift cards, and reward points.
Credit card, Debit Card and Net Banking payment options are instant payment
options and recommended to ensure faster processing of your order.
COD mode of payment is not
available for all
pin codes within India. We do not ship internationally currently.
10. Shipping and Delivery
Please refer to our Shipping and Delivery Policy provided on our Site, as
amended from time to time.
11. Pollution Control Compliance
Icchha is working
towards being compliant with the guidelines laid down by Central Pollution
Control Board (CPCB). Click here to Read Read more >
12. Chat/Call Functionality
The Chat/Call Functionality has been provided to help you with any and all
Site related queries. Any use of this service shall be subject to the following
conditions:
Icchha may suspend the
Chat/Call service at any time without notice.
Icchha or its executives
are not responsible for any delay caused in attending to or replying to the
queries via chat/call.
Communication through Chat/Call may be stored by Icchha for future reference, and the user of
such service will not have the right to access such information at any future
date.
While 'chatting/calling' you may not communicate any objectionable
information i.e. unlawful, threatening, abusive, defamatory, obscene
information.
The Chat/Call room shall not be used to sell any products, to give
suggestion on business opportunity or any other form of solicitation.
You may proceed further and chat/call with our online customer care
executive only if you agree to the above terms and conditions.
You authorize Icchha, its group
companies and business associates to call, SMS, chat and email you in
connection with your order and order updates.
13. User Content
The information, photo, image, chat communication, text, software, data,
music, sound, graphics, messages, videos or other materials transmitted,
uploaded, posted, emailed or otherwise made available to us (" User
Content "), are entirely your responsibility and we will not be held
responsible, in any manner whatsoever, in connection to the User Content. You
agree to not encourage or assist or engage others as well as yourself in
transmitting, hosting, displaying, uploading, modifying, publishing transmitting,
updating or sharing any information that
belongs to another person and to which the user does not have any right to;
is grossly harmful, harassing, blasphemous defamatory, obscene,
pornographic, paedophilic, libelous, invasive of anther's privacy, hateful, or racially, ethnically objectionable,
disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner
whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or
communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs
designed to interrupt, destroy or limit the functionality of any computer
resource;
threatens the unity, integrity, defence, security or sovereignty of India,
friendly relations with foreign states, or public order or causes incitement to
the commission of any cognizable offence or prevents investigation of any
offence or is insulting any other nation.
Icchha shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content.
